Gartner leading analyst Michael Maoz has included Helpstream in his recent Magic Quadrant report "CRM Customer Service Contact Centers." Our inclusion highlights Helpstream’s commitment to helping companies embrace the notion of community and transform the way they communicate to their customers. Maoz’s report examines contact center desktop software for customer service and support that is best-suited for difficult economic times, making it incredibly relevant for today's business climate. Helpstream and other vendor solutions are showcased as those that lower overall business costs while at the same time driving customer loyalty.

The bottomline: Retaining customers is key, not just in hard economic times, but in all times, and community solutions and social networking tools have proven to drive customer retention and more closely align customers and enterprises. You can read more about the report and Helpstream here: http://www.helpstream.com/press/2009-04-14.html