Earlier last week, we announced that a new customer, CVSDude, has deployed our full Social CRM Suite, including our recently released Social Marketing Module. CVSDude, which has offices in Queensland, Australia and Palo Alto, CA, offers

Web-based source code management solutions. We always like to hear why our customers choose Helpstream and what goals they want to achieve with our technology.  CVSDude was kind enough to share their vision for their new Community Help platform:

• Deeper interaction: The new system creates a rich, searchable, interactive environment for CVSDude customers to share ideas, identify common feature needs, discuss best practices, and communicate with technical staff.

• Leverage community strengths: CVSDude recognizes that it has very smart customers who are always coming up with new ideas. They want to empower their customers and their employees to learn from each other.

• Outstanding customer service: As part of CVSDude’s focus on the business and enterprise sectors, they are striving to propagate their expertise and to deliver the level of service that companies clearly need to run their business.

• Real time alerts: CVSDude community support integrates with Twitter and the company’s Status Site, which provides up-to-date information on CVSDude system performance. They plan to build out this capability with additional developments in the future.

In addition to an improved customer service experience, which will drive increased customer satisfaction, CVSDude will bolster its sales and marketing efforts through the use of Helpstream’s new Social Marketing Module. By monitoring customer and prospect activities in both their Helpstream communities and in external social media sites, CVSDude will be able to approach these individuals in a way that makes sense. The end result is a more informed and effective customer service effort that turns customers into brand advocates.

We encourage our readers to check out CVSDude’s blog post for more information about their new Community Help platform.